How to Book Your Transfer
Booking Guide
Step-by-step booking instructions
Select Your Route, Date and Arrival Time
Start by selecting your pickup location, destination, travel date and flight arrival time.
Airport to Hotel Transfers
If you are arriving at Punta Cana International Airport (PUJ), select:
Pickup Location: Punta Cana International Airport (PUJ)
Dropoff Location: Your hotel, resort, villa, Airbnb or private residence.
For example:
- Punta Cana International Airport → Secrets Cap Cana
- Punta Cana International Airport → Hard Rock Hotel Punta Cana
- Punta Cana International Airport → Breathless Punta Cana Resort & Spa
Select Your Arrival Date
Choose the date your flight arrives in Punta Cana.
Make sure the arrival date matches your airline itinerary, especially if your flight arrives after midnight.
Enter Your Flight Arrival Time
Use the scheduled arrival time shown on your airline ticket.
Important: Enter your actual flight arrival time, not an estimated meeting time or the time you expect to leave the airport.
Our operations team continuously monitors incoming flights at Punta Cana International Airport. If your flight arrives early or experiences a delay, we adjust accordingly so your driver is ready when you land.
Time Format
All times in the booking system use the 24-hour format.
Examples:
- 04:30 = 4:30 AM
- 09:00 = 9:00 AM
- 16:30 = 4:30 PM
- 21:45 = 9:45 PM
Please make sure you select the correct time to avoid scheduling errors.
Book in Advance
We recommend reserving your transportation as early as possible.
While last-minute reservations are sometimes available, vehicle availability may be limited during peak travel periods, holidays, and high-demand dates. Booking in advance helps guarantee your preferred vehicle and schedule.
Round-Trip Reservations
If you would like transportation both from the airport to your hotel and back to the airport at the end of your stay, simply activate the Round Trip option.
Once selected, the booking system automatically creates the return journey and fills the pickup and destination locations in reverse order. You only need to enter your return date and hotel pickup time.
Important: Enter Your Hotel Pickup Time
For the return trip, please enter the time you would like your driver to pick you up at your hotel.
Do not enter your flight departure time.
Correct example:
- Flight departs at 4:00 PM
- Pickup from hotel at 1:00 PM
- Enter 1:00 PM (13:00) in the booking system
Incorrect example:
- Flight departs at 4:00 PM
- Entering 4:00 PM (16:00) as the pickup time
This is one of the most common booking mistakes and may result in arriving late at the airport.
What Time Should I Choose for My Return Pickup?
To ensure a comfortable and stress-free journey to Punta Cana International Airport (PUJ), we recommend scheduling your hotel pickup at least:
As a general guideline:
| Hotel Area | Recommended Pickup Time |
|---|---|
| Cap Cana | At least 2.5 hours before departure |
| Bávaro | At least 2.5 hours before departure |
| Uvero Alto | At least 3 hours before departure |
| Miches | At least 4 hours before departure |
| La Romana | At least 4 hours before departure |
If you are unsure which pickup time to select, our team will review your reservation and contact you if adjustments are needed.
Many travelers choose the Round Trip option because both transfers are arranged in a single reservation before arriving in the Dominican Republic.
Choose Your Vehicle
After entering your route details, the booking system will display the available vehicles and prices for your selected destination.
Choose the vehicle that best fits your group size, luggage requirements and travel preferences.
All transportation services are private. The vehicle is reserved exclusively for your group and will not be shared with other passengers.
Vehicle Capacity Information
Each vehicle displays:
- Maximum passenger capacity
- Maximum suitcases
- Maximum hand luggage
- Maximum child seats
- Total price for your selected route
Before selecting a vehicle, please verify that it can comfortably accommodate all passengers and luggage in your group.
Traveling with Extra Luggage?
If you are traveling with oversized luggage, golf bags, surfboards, strollers, wheelchairs, or other special items, please contact us before completing your reservation so we can recommend the most suitable vehicle.
Providing accurate passenger and luggage information helps us assign the correct vehicle and avoid delays on the day of service.
Booking Details and Payment
Complete your contact information, review your reservation details, select any additional services and choose your preferred payment method.
Contact Information
Enter the passenger’s full name, mobile phone number and email address. Your booking confirmation and service updates will be sent to the email address provided.
Passenger, Luggage and Child Seats
Select the number of passengers, suitcases and hand luggage traveling with your group.
If you require a child seat, booster seat or infant seat, activate More Options before completing your reservation.
Providing accurate passenger and luggage information helps us assign the most suitable vehicle for your trip.
More Options
Additional services are available through the More Options section.
You may add child seats, bottled water, soft drinks, beer, champagne, chocolates and other extras by selecting the desired items and quantities before completing your reservation.
Booking for Someone Else
If you are making a reservation for another traveler, activate I am booking for someone else and enter the passenger’s name.
The name entered for the main passenger will be printed on the airport meeting sign.
This option may also be used for a custom meeting sign, such as:
Happy Birthday John Smith
Please keep custom sign text short. Longer messages will appear in a smaller font size on the printed sign.
Flight Number and Special Requests
Enter your flight number to help us monitor your arrival. You may also use the comments field to provide additional information or special instructions.
Wheelchairs and Mobility Equipment
If you are traveling with a wheelchair or other mobility equipment, please mention it in the Comments field when completing your reservation.
This information helps us assign the most appropriate vehicle and ensure there is sufficient space for all passengers and luggage.
Payment Options
Choose the payment method that works best for you:
- Pay online using PayPal, credit card or debit card.
- Pay cash directly to the driver on the day of service.
Booking Confirmation
After selecting your payment method and confirming your reservation, you will immediately receive a booking confirmation email with your transportation details.
The main passenger name entered in the reservation will also be used for your airport meeting sign.
Frequently Asked Questions
What happens if my flight is delayed?
There is no need to contact us if your flight is delayed. Our operations team continuously monitors incoming flights at Punta Cana International Airport (PUJ) using the flight number provided during booking. If your flight arrives later than scheduled, we automatically adjust your pickup time and keep your reservation active. The same applies if your flight arrives earlier than expected. Providing an accurate flight number is important because it allows us to track schedule changes and ensure your driver is ready when you arrive.
How will I find my driver at Punta Cana Airport?
After completing your reservation, you will receive a confirmation email with pickup instructions and a link to our detailed airport meeting guide. Upon arrival, proceed to the designated meeting area outside your terminal. Your driver or airport representative will be holding a sign displaying the main passenger name entered during the reservation process. If you selected a custom sign name, that text will appear instead. Following the instructions in your confirmation email helps make the pickup process quick and easy.
Can I change my reservation after booking?
Yes. If your flight schedule, hotel, passenger count or other travel details change after booking, please contact us as soon as possible. Early notice allows us to update your reservation and make any necessary adjustments. Changes are subject to vehicle availability, especially during busy travel periods. To help us locate your reservation quickly, include your booking number and passenger name when contacting our team. We will do our best to accommodate any reasonable changes before your scheduled service.
What name will appear on the airport meeting sign?
The main passenger name entered during the reservation process will be printed on the airport meeting sign. If you are booking transportation for another traveler, activate the option I am booking for someone else and enter the correct passenger name. You may also request a custom sign message such as Happy Birthday John Smith. For best visibility, custom sign text should be kept short. Long messages may appear in a smaller font size on the printed sign.
Can I pay cash to the driver?
Yes. Depending on the payment option selected during booking, you may either pay online or pay cash directly to the driver on the day of service. The available payment methods are displayed during the reservation process. Regardless of the payment option chosen, you will receive a booking confirmation immediately after completing your reservation. Please review all reservation details carefully before submitting your booking to ensure everything is correct.
When should I book my airport transfer?
We recommend booking your transportation as early as possible. Reserving in advance helps guarantee vehicle availability and allows our team to prepare your service before you arrive in the Dominican Republic. While last-minute reservations may sometimes be available, availability can become limited during holidays, weekends, peak travel seasons and high-demand periods. Booking early also gives you time to review your reservation details and make any necessary changes before your travel date.
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