FAQ (Frequent asked questions)

1How to make a reservation?
There is nothing difficult. Choose the date and time of arrival, enter a meeting place and destination. If you want to book round trip, choose below option and press button to choose vehicle and additional things. In third step complete your data and flight data, choose a form of payment. Already. You receive a copy of the reservation to your email. For one hour you receive the confirmation of your reservation. If for any reason you did not receive it, please verify your data that you put in the reservation and contact us by email booking@puntacana.vip or by WhatsApp + 1-829-662-6226. Do not worry we solve the problem very fast.
2How can I know the transfer price?
Choose the date and time of arrival, enter a location and destination place and touch the button to choose a vehicle.
3Are there discounts if we book roundtrip transfers?
For minibuses we do not have discounts. If you book VIP transfer with Chevrolet Suburban back and forth please contact us to obtain a special offer.
4How can I pay for your transfer?
At the end of the booking process you can choose the payment method: pay with PayPal (credit card) or cash to the driver in transfer.
5Where will we meet with your driver?
At the airport, our driver will wait at the exit of the arrival area, where all the people waiting for the passengers are waiting. The driver will have a sign with text that you will enter in reservation.
6What to do if my flight will be delayed?
Do not worry, our operations department is reviewing confirmed arrival times for flights. And the driver will be at the airport from the moment he is on the ground.
7Vehicles have baby seats?
Yes, in the process of booking you can select the baby seats for various ages with additional cost.
8How to know the travel time?
In the first reservation step after entering the data you can see the map with the route, mileage and travel time.
9How to cancel the reservation?
You can send the cancellation letter to the email. But please send the letter of the same mail from where you have reserved. Free cancellations proceed one day before the transfer. Other conditions can be seen in Terms and Conditions.