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PRIVACY POLICY Last Updated: February 2026

At PuntaCana.vip, we are committed to protecting your privacy. This policy details how we handle your data, with a strict focus on security and transparency.

  1. PAYMENT DATA & FINANCIAL SECURITY (IMPORTANT)

Your financial security is our top priority.

  • WE DO NOT ACCESS OR STORE YOUR CREDIT CARD DATA: When you make a booking, your payment is processed directly through secure, encrypted third-party payment gateways.
  • NO SENSITIVE DATA ON OUR SERVERS: PuntaCana.vip servers never come into contact with your full credit card number, CVV code, or bank account passwords. We only receive a confirmation of payment and, in some cases, the last 4 digits of the card for verification purposes only.
  1. INFORMATION WE COLLECT

We adhere to a policy of “Data Minimization,” meaning we only ask for the information strictly necessary to perform the transfer service:

  • Contact Information: Name, email address, and mobile phone number (for WhatsApp coordination).
  • Logistics Information: Flight numbers, airline, arrival/departure times, and hotel/resort name.
  • Special Requests: Child seat requirements or accessibility needs.
  1. INFORMATION WE DO NOT COLLECT

To be clear, we do NOT collect or store:

  • Sensitive personal data (race, religion, political opinions).
  • Health information (unless voluntarily provided for wheelchair assistance).
  • Personal IDs or Passport numbers (unless strictly required by local authorities for specific excursions).
  1. HOW WE USE YOUR INFORMATION
  • Service Execution: To schedule drivers and monitor flight status for delays.
  • Communication: To send booking vouchers, meeting point instructions, and receipts.
  • Legal Compliance: To maintain accounting records as required by Dominican Republic law.
  1. COOKIES POLICY

Our website uses cookies solely to improve your browsing experience.

  • Functional Cookies: Essential for the website to work (e.g., keeping your dates selected during the booking process).
  • Analytics Cookies: We use anonymous tools (like Google Analytics) to see which pages are popular. These do NOT store your personal name or booking details.
  • Control: You can disable cookies in your browser settings at any time, though this may affect the functionality of the booking form.
  1. DATA RETENTION & SECURITY
  • We maintain industry-standard security measures (SSL Encryption) to protect your data during transmission.
  • We do not keep your personal data longer than necessary. Once the service is completed and the legal accounting period has passed, data is archived or deleted securely.
  1. THIRD-PARTY DISCLOSURE
  • We DO NOT sell, trade, or transfer your personally identifiable information to outside parties for marketing purposes.
  • We only share necessary operational details (Name/Time/Location) with our trusted ground team and drivers to ensure your pickup is successful.
  1. CONSENT

By using our website and booking our services, you consent to this Privacy Policy.

  1. BOOKING CONDITIONS & CANCELLATION RULES

This Privacy Policy focuses on data security. For full details regarding cancellations, refunds, waiting times, and service terms, please strictly refer to our Booking Policies & Cancellation Rules page:

CONTACT & DATA REMOVAL REQUESTS

If you wish to view the data we hold on you or request its deletion, please contact our Data Compliance team:

  • Email: info@puntacana.vip
  • Phone/WhatsApp: +1 829 662 6226
  • Address: Punta Cana, Dominican Republic