+1 809 933 1777 info@puntacana.vip
FAQs
Q: Is my booking a private or shared transfer?

All bookings offered are for private transfers and only official cars authorised by local transport authorities are used. Your group will travel in a vehicle for exclusive use. This allows you to avoid queues, save waiting times for other passengers and enable you to go straight to your destination without stopping.

Q: I have to travel to an airport where you offer service, but I can't find the town or my final destination.

VIP Transfer Punta Cana offers it’s services in many towns and destinations, which we continue to expand day by day. In the case that you can’t find your destination in the ‘points of interest’ in our booking engine, cite the complete address of your destination. Our system will calculate the distance in kilometres and offer you the best applicable tariff for each journey.

Q: Are there any additional charges for paying by credit card?

No, we do not add to final price current PayPal or Credit Card fees.

Q: Is it safe to enter my credit card details online?

Yes. Your credit card details aren’t introduced until the very last step of the booking process, at which point you’ll be redirected to a completely secure bank server where you carry out your payment. Puntacana.vip never has access nor does it store in its databases your details, so you don’t run any risk.

Q: Can I bring extra baggage, sports equipment or does this take up too much space?

In our booking process you have the option of indicating if you have any special needs during your trip. If your extra baggage doesn’t appear with the vehicle you’ve chosen or the option doesn’t exist, please indicate your requirements in the comments of your booking. We’ll look for the best solution and get back to you within one working day.

Q: Travelling with children?

The majority of our vehicles are adapted to hold child car seats. During the booking process you have the option of adding car seats to your application. Puntacana.vip takes the safety of its passengers very seriously and particularly that of children.

Q: My group is travelling with a carrytot for a baby. Is it possible to bring it?

Yes. The vehicle can accomodate carrytots or prams for children. Children and babies count as passengers when booking your vehicle and they can also carry one piece of luggage (suitcase or carrytot) as well as a handbag.

Taking this into account, if your baggage exceeds the set limit in the general conditions, please add the extras you need in the corresponding step of the booking process or reserve a bigger vehicle.

Q: Will I be taken to and picked up directly from my hotel/private address?

Yes. All of our private journeys take your group directly to your hotel/private address and in the same way, we’ll collect you at this same spot on the day of your return journey.

Q: I need a receipt / invoice for the contracted services. Can you provide for me after the reservation has been carried out?


Yes. At the end of the reservation you can download or print the invoice corresponding to your reservation.

Q: Where will my group meet with the driver? Where is the meeting point?

Airport

The solid details about meeting the driver at the airport are provided in your booking confirmation. In most cases, the driver will wait for you in the arrivals terminal after the group has collected their luggage and passed through customs. He will be holding a card with the name of the main passenger which was provided during the booking process.

To the airport

If the collection point is a hotel, the driver will meet the group in the lobby at the entrance of the hotel. If collection point is a private home or apartment, the whole group will have to be waiting at the place specified at the time indicated in the booking confirmation. In other cases, during the booking process, please provide us with the full address including precise details (plaza, street, door number, postcode etc.) of where the group wants to be collected.

Q: What happens if my flight is delayed?

All our drivers monitor the arrival times of flights to ensure that they collect you on time in the event of a minor delay. If your flight number changes, is reprogrammed or a major delay occurs (more than 2 hours), please call our 24 hour helpline, which you’ll find on your booking confirmation, to let us know of the changes.

Q: My travel details have changed. Can I modify the details of my transfer?

Yes. You can make changes up to one hour before the fixed time for your journey. To do this, send an email to our customer services team at info@puntacana.vip.

Q: I want to cancel my journey. How can I do it?

Any journey can be cancelled without charges up to 12 hours before the day of the first journey, as specified in our terms and conditions.

Q: I’ve paid for my reservation, but I still haven’t received my booking confirmation.

Booking confirmations are processed as quickly as possible and are sent out at once after receiving the payment confirmation. If you haven’t received your booking confirmation by email, confirm first that it hasn’t been sent to your spam/junk folder. If so, add our email address (info@puntacana.vip) to your contacts list to avoid this happening again in the future. If you haven’t received it, email us and provide us with another email address to which we can send your booking confirmation.

Q: Is it necessary to reconfirm my journeys?

No, we take care of everything. A few days before each journey we confirm all the transfers with our drivers. You only have to remember to bring a printed copy of your booking confirmation or unload in mobile and enjoy the journey!

Q: How can I thank, give comments or suggestions?

Shortly after your journey we will send you a brief questionnaire so that you can evaluate the service you received. Like this you can send us your ideas or suggestions for the future. You can also send us an email at any time to info@puntacana.vip.

Q: I’m very satisfied with the service I received. Now what do I do?

Share your experience with friends or via social networking. We exert ourselves to provide you with the best experience possible. Enjoy Punta Cana!