---
title: "Booking Policies & Cancellation Rules"
url: https://puntacana.vip/booking-policies-cancellation-rules/
date: 2026-02-01
modified: 2026-09-07
lang: en
author: "admin"
description: "[et_pb_section fb_built=\"1\" _builder_version=\"4.27.5\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.27.5\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.27.5\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.27.8\" _module_preset=\"default\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]Booking Policies & Cancellation Rules PuntaCana.vip By booking with us, you agree to the..."
word_count: 409
---

# Booking Policies & Cancellation Rules

## Booking Policies & Cancellation Rules

****

PuntaCana.vip

By booking with us, you agree to the following terms designed to ensure a smooth and punctual service for everyone.

### ❌ 1. Cancellation & Refunds

We operate on a strict schedule. Please review our cancellation windows carefully:

- More 12 Hours Notice: Full Refund. If you cancel more than 12 hours before your service, you get 100% of your money back.
- Less 12 Hours Notice: Non-Refundable. Cancellations within 12 hours of service are not eligible for a refund.
- Changes: You may change your pickup time up to 12 hours before the scheduled time via "My Account," Email, or WhatsApp.
- **Refund:** We refund payments within 4-5 business days after a cancellation request.

### 🚫 2. "No-Show" Policy (Strict)

A "No-Show" implies the driver was dispatched or arrived, but the client was not there. No-Shows are 100% non-refundable.

- Arrival No-Show: Once your flight lands and a driver has been dispatched, the booking cannot be changed. If you do not appear, it is a No-Show.
- Departure No-Show: Once the driver is en route or at the resort, the booking is final.
- Wait Time Limit: Drivers will wait a maximum of 15 minutes past the scheduled pickup time. If you are not ready, the driver must leave to maintain their schedule, and you will lose your transfer.

> ⚠️ Important: Please be checked out and waiting in the lobby/pickup point at your assigned time.

### ✈️ 3. Flight & Arrival Rules

- Multiple Flights: If your group arrives on different flights, you must book using the latest arrival time.

The group must wait for the last passenger to arrive.
- We cannot split one transfer into multiple trips. If you prefer not to wait, please book separate vehicles for each flight.

- Missed Flights: You must notify us before your flight lands if you miss your connection. If we dispatch a driver because we were not notified, it counts as a No-Show (Non-refundable).

### 📝 4. Booking Responsibility

- Accuracy: Clients are responsible for providing correct flight details and dates. We are not responsible for service failures caused by client errors during booking.
- Minors: For safety reasons, all minors must be accompanied by an adult (18+). Minors cannot travel alone in our vehicles.

### 🔒 5. Privacy

Your data is safe with us. We only use your information to manage your reservation. For more details, please read our full [Privacy Policy](https://puntacana.vip/privacy-policy/).